Return & Refund Policy
A. Return Eligibility
We offer a 14-day return period starting from the delivery date. To qualify for returns:
- Items must be in original condition (unworn/unused)
- All tags must remain attached
- Original packaging must be intact
Note: MANUFACTURER DIRECT items are excluded from returns (final sale only).
B. Initiating Returns
To begin the return process:
1. Contact our support team:
- Email: support@InvestorsGoal.com
- Phone: 19545135627
2. If approved, we'll provide:
- Prepaid return shipping label
- Detailed return instructions
Important:Unsolicited returns (without prior approval) will be refused.
C. Problem Resolution
Upon delivery:
- Immediately inspect all items
- Report any issues within 48 hours for:
- Defective merchandise
- Shipping damages
- Incorrect items received
Resolution timelines vary based on:
- Your geographic location
- Product availability
D. Exchange Policy
We accommodate exchanges for:
- Defective products
- Incorrect items shipped
- Size discrepancies (when available)
Initiate exchanges through:
- Email: support@InvestorsGoal.com
- Phone: 19545135627
E. Fee Structure
- No restocking fees apply
- Return shipping costs may apply (case-by-case basis)
F. Refund Processing
Refund timeline:
1. We inspect returned items (2-3 business days)
2. Upon approval:
- Automatic refund to original payment method
- Processing time varies by financial institution (typically 5-10 business days)
G. Discount Policy
Important notes:
- Unused discounts cannot be applied post-purchase
- All promotions must be redeemed at checkout
- No retroactive price adjustments
Customer Support
For additional assistance:
Email: support@PoeticSweaters.com
Phone: 17323430674
We appreciate your business and strive to make every shopping experience satisfactory.
